Complex Manager

North Pennies

£32,500 basic + bonus

Accommodation Provided (for right person)

 

An exciting opportunity has arisen for an experienced Complex Manager to join a beautiful holiday park in the North Pennies landscape. 

 

This is the perfect role for someone who thrives in a close knit environment, enjoys building relationships, and has a passion for guest experience.

 

What you’ll be doing:

• To manage a safe, effective and efficient Food and Beverage offering on site,
  participating fully in all necessary tasks on site, including serving customers, cleaning
  and office duties (the Food and Beverage area includes the onsite bar, restaurant,
  kitchen, and associated entertainment).
• To assist the General Manager with managing the Food and Beverage budget and
  assist with growing the revenue generated by these facilities by contributing to
  proposals around increasing customer footfall/sales and achieving cost savings.
• Ensure all stocks targets are achieved, and provide weekly and monthly stocktaking.
• To be responsible for adherence to health, safety and compliance ensuring that all
  company policies and procedures are implemented and understood by all bar and
  restaurant staff, including food hygiene regulations and personal
  hygiene.
• To maintain the Food and Beverage equipment and fixtures to ensure compliance
  with legal obligations and the park's policies and procedures.
• To assist in recruitment and manage staff in line with the park's policies and
  procedures.
• To be responsible for facilities staff payroll including gratuities.
• To provide high levels of customer service in accordance with the park's standards
  and procedures to meet customers' expectations and enhance customer experience,
  using available data resources to develop plans and measure success.
• To manage all aspects of the Bar, Restaurant and associated entertainment areas,
  working closely with the General Manager and Regional Manager regarding any
  issues, opportunities and customer feedback, assisting with compiling reports and
  recommendations on where improvements and solutions can be made.
• To support the kitchen team with the development of menus and offers which reflect
  visitors' demand and support the brand of the food and beverage operation.
• To develop and maintain good working relationships with local businesses and the
  community, in order to increase publicity for the bar and restaurant and increase
  revenue.
• To maintain effective working relationships with colleagues to promote a positive
  working environment, both on site and with Head Office.
• To undertake all training required for the role, including refresher, pre-season, first
  aid, people management, health and safety training, and any other training identified.
• To ensure continued compliance with the park's policies and procedures.
• To maintain accurate computerised and written records.
• To undertake any other tasks required for the role as requested by the General
  Manager