General Manager - Restaurant

London

£55,000

 

About the Role

We are looking for an experienced and ambitious Restaurant General Manager to take overall responsibility for the day-to-day operation and performance of a busy restaurant in London.

 

You'll be responsible for leading the team, delivering an exceptional guest experience and ensuring the restaurant operates efficiently and profitably.

 

This is a hands-on leadership role for someone who enjoys being on the floor, developing people and driving standards, sales and performance.

 

Key Responsibilities

• Take full responsibility for the day-to-day operation of the restaurant.
• Lead, motivate and develop the management and front-of-house teams.
• Create a positive, high-performing team culture.
• Ensure consistently high standards of food, service and guest experience.
• Manage recruitment, onboarding, training and ongoing development.
• Manage rotas, staffing levels and labour costs effectively.
• Monitor sales, budgets, labour costs, GP and overall restaurant profitability.
• Drive sales through excellent service, upselling, promotions and local initiatives.
• Monitor KPIs and implement action plans to improve performance.
• Manage stock control, ordering, wastage and supplier relationships.
• Ensure all food safety, health & safety and licensing requirements are met.
• Deal confidently with customer feedback and resolve complaints.
• Maintain excellent standards of cleanliness, presentation and restaurant appearance.
• Work closely with the kitchen team to ensure smooth service and consistent food quality.
• Lead from the front during busy services and key trading periods.
• Support events, functions and promotional activity.
• Report on operational and financial performance to senior management.

About You

We're looking for an experienced hospitality leader who is:

• An experienced Restaurant General Manager, Restaurant Manager, Operations Manager or similar.
• Confident leading a large and diverse team.
• Commercially minded with a strong understanding of restaurant KPIs and profitability.
• Passionate about delivering an outstanding guest experience.
• A natural leader who can motivate and develop people.
• Organised and able to manage a busy operation.
• Confident making decisions and taking ownership.
• Comfortable working in a fast-paced environment.
• Hands-on and willing to lead by example.
• Flexible to work evenings, weekends and peak trading periods.