Housekeeping Manager

Glasgow

£33,000 Salary

 

As Housekeeping Manager, you will take responsibility for the day-to-day delivery of high standards across the hotel's rooms, ensuring guests enjoy a clean, comfortable and welcoming environment throughout their stay.

 

You will lead and support the housekeeping team, ensuring all rooms are prepared to the required standard and ready for guest arrival. You will also play a key role in maintaining excellent operational standards during busy periods.

 

Key Responsibilities

• Oversee the day-to-day operation of the Housekeeping department.
• Lead, motivate and manage a team of housekeeping colleagues.
• Ensure all rooms are cleaned and prepared to a consistently high standard.
• Conduct regular inspections and quality checks across accommodation.
• Manage cleaning schedules, rotas and staffing requirements.
• Ensure all rooms are ready for guest arrival within agreed turnaround times.
• Monitor departmental standards, productivity and performance.
• Manage stock levels of cleaning products, linen, towels and other housekeeping supplies.
• Work closely with Maintenance and other departments to ensure accommodation issues are resolved promptly.
• Respond to guest feedback and complaints professionally and efficiently.
• Support recruitment, training, onboarding and development of accommodation team members.
• Ensure all relevant health, safety, hygiene and company procedures are followed.
• Monitor departmental budgets and control costs where required.
• Lead by example and maintain a strong focus on guest satisfaction.