Revenue Manager - Hotel

Truro, Cornwall

c£40,000

 

Role Purpose

To own and execute the hotel's revenue strategy across rooms and ancillary streams, driving RevPAR, total revenue and profitability through data-led pricing, inventory, segmentation and distribution decisions. The Revenue Manager will act as the commercial hub between operations, sales, marketing, reservations and finance, ensuring a disciplined revenue culture and accurate forecasting that supports board-level planning.

 

Key Responsibilities

Revenue Strategy & Pricing

• Develop and implement a dynamic, seasonally aware revenue plan for rooms, suites, packages and length-of-stay controls aligned to the hotel's luxury positioning and Cornwall demand patterns.
• Set and maintain rate structures, restrictions and supplements across all channels (direct, OTA, GDS, wholesale, groups) with strict rate-parity governance.
• Lead weekly revenue strategy meetings, presenting pick-up, pace, competitive set and market intelligence to agree tactical pricing and inventory actions.

Forecasting, Budgeting & Reporting

• Produce accurate rolling forecasts (daily, weekly, monthly, 3‑month and full-year) for rooms and contribute to F&B, spa and events outlooks for budgeting and cash-flow planning.
• Monitor KPIs (RevPAR, ADR, occupancy, market share, channel mix, direct vs OTA) and report risks/opportunities to senior leadership with clear recommended actions.
• Support annual budget creation and long-range planning with scenario modelling for demand generators (school holidays, events, weather-sensitive leisure, corporate/MICE).

Systems, Data & Distribution

• Own day-to-day management of the PMS/RMS and channel manager, ensuring data integrity, pricing rules and automation are correctly configured.
• Optimise OTA extranets and direct booking engine content, offers and merchandising to improve conversion and reduce commission dependency.
• Use market intelligence tools to benchmark performance and anticipate competitor moves.

 Commercial Collaboration

• Partner with Sales & Marketing to design promotions, packages and campaigns that protect rate integrity while stimulating demand in low periods.
• Work with Reservations and Front Office to embed upselling, negotiation and yield-aware booking practices.
• Align with F&B, spa and events teams on cross-sell opportunities, minimum spends and displacement analysis for group business.

Revenue Culture & Training

• Build hotel-wide understanding of revenue principles through training, dashboards and clear SOPs so every team member understands their impact on yield.
• Mentor reservations/revenue coordinators and support succession planning within the commercial team.

Person Specification

Experience

• 3+ years in hotel revenue management, with exposure to luxury or independent boutique properties and strong seasonality markets.
• Proven track record of improving RevPAR/total revenue through pricing, channel optimisation and forecasting accuracy.
• Hands-on experience with PMS/RMS, channel managers and OTA extranets; advanced Excel and comfortable with BI/reporting tools.

Skills & Competencies

• Highly analytical with strong numerical reasoning and business acumen.
• Strategic thinker who can translate data into clear, actionable commercial plans.
• Excellent communicator and team builder, able to influence senior stakeholders and train operational teams.
• Composed under pressure, adaptable to fast-changing demand with positive energy (e.g., weather, events, cancellations).

What We Offer

• A pivotal role in a respected, independent luxury hotel with board-level visibility.
• Opportunity to shape strategy across rooms and ancillaries in a high-ADR, experience-led property.
• A commitment to giving you five-star colleague experience that reflects the service we provide to our guests. In return, we do everything we can to make this a place where you will thrive.
• Fantastic benefits & perks, genuine respect for your role, great team meals with additional fresh fruit available all day and many social events throughout the year.